According to Lufthansa’s policy regarding name changes on flight tickets, it is essential that the name on the ticket matches the name on the passenger’s official identification document, such as a passport or ID card. When making a reservation, passengers should ensure that their names are entered accurately.
Making corrections to the passenger name after the ticket has been issued involves significant efforts and expenses, including the Lufthansa name change fee, the ticket exchange process, and potential fare differences.
Here are the key guidelines for changing names on Lufthansa tickets:
1. The ticket must be issued as an LH document.
2. The flight must have an LH flight number and be operated by Lufthansa Airlines.
3. Only one Lufthansa name correction per ticket is allowed.
4. Changing the passenger’s name entirely is not permitted according to Lufthansa’s name change policy.
5. Lufthansa’s name correction policy applies exclusively to individual bookings.
6. For group bookings, Lufthansa ticket name changes are governed by the terms of the contract.
7. Requests for name corrections on Lufthansa tickets cannot be accommodated if the booking includes flight segments from other airlines.
Rules for Changing the Name on a Lufthansa Ticket
Have you made a typo in your name when booking your Lufthansa flight reservation? Did you realize this error a day or two later? Don’t worry; our Lufthansa ticket name change team is here to assist you with all your name change requests hassle-free. Here are the guidelines that apply when processing your Lufthansa passenger name change request:
1. Correcting the Traveler’s Name: According to Lufthansa’s name change policy, passengers can correct the first, middle, or last name by up to two characters. Please note that the limit of two characters applies collectively and not as two characters for each part of the name.
2. Lufthansa Middle Name Correction: Lufthansa travelers can add, remove, or correct their middle name. In such cases, a re-issuance request will be considered, and flights will be rebooked in the same or an available class with possible fare differences. Passengers will be responsible for the Lufthansa name change fee.
3. Changing the Traveler’s Name to a Nickname: To process a Lufthansa name change request where passengers wish to legally alter their first, middle, last name, or any combination of them, a legal document is required.
4. Adding a Suffix/Prefix to the Passenger’s Name: Lufthansa travelers can add, remove, or correct their title, suffix, or prefix. In such cases, a re-issuance request will be considered, and flights will be rebooked in the same or an available class with possible fare differences. Passengers will be responsible for the Lufthansa name change fee.
5. Critical Name Changes: Lufthansa allows name changes under specific legal considerations, such as:
– Lufthansa name change due to marriage
– Lufthansa middle name or last name change due to a divorce agreement
– Government-issued documents with the legally changed name
6. Lufthansa Name Change Affidavits: Certain Lufthansa name change requests are supported by legal documents. These circumstances include:
– Divorce decree
– Marriage license
– Legal name change document
– Government-issued photo ID or passport reflecting a suffix or prefix in the name
Situations Requiring Name Corrections with Lufthansa
In accordance with Lufthansa’s name change policy, here are the various scenarios for name changes or corrections when dealing with third-party travel websites or agents:
1st Scenario –
When requesting a Lufthansa name correction on a ticket through third-party travel agents, it is imperative to ensure the synchronization of the Passenger Name Record (PNR) between Lufthansa Airlines and the Global Distribution System (GDS). All flight segments within the PNR must remain active and valid.
To facilitate this process, the following steps need to be taken:
1. Process the Lufthansa name correction request within the existing PNR.
2. Reissue the ticket, adding ‘Name Correction’ to the endorsement box.
3. Apply a Lufthansa name change fee of 200 USD.
2nd Scenario –
To prevent flight cancellation, Lufthansa mandates that name corrections on tickets with more than two letters must be handled directly by the airline. These Lufthansa name change requests should be automatically synchronized with the Sabre or Amadeus Passenger Name Record (PNR).
To initiate this process, please follow these steps:
1. Contact our Lufthansa passenger name change phone number to rectify the name in the original PNR.
2. Reissue the ticket and include ‘Name Correction’ in the endorsement box.
3. Apply a Lufthansa name change fee of 200 USD.
3rd Scenario –
If the Passenger Name Record (PNR) has been generated using a booking system other than Amadeus and Sabre, it may be necessary to establish a new PNR based on the technical compatibility of the respective booking platform.
To address this situation, follow these steps:
1. Create a new PNR with the accurate passenger’s name while retaining the original flight reservations in the same class of service. This is subject to availability, which may include confirmed, waitlisted, or bookings in the next available booking class.
2. Reissue the ticket and include ‘Name Correction’ in the endorsement box.
3. Apply a Lufthansa name change fee of 200 USD.
4th Scenario –
If any frequent flyer code is included in the PNR, a Lufthansa name correction request is not possible and a new PNR must be created.
Alternatively, the third-party agents may check if the frequent flyer code can be deleted. If this is possible, Lufthansa name correction can be performed in the existing PNR.
What needs to be done? – New PNR must be created with the correct passenger’s name alongside the original flights with the same class of service (depending on availability, either confirmed, waitlisted, or booked in the next available booking class). Reissue the ticket, and insert ‘Name Correction’ in the endorsement box, and charge a Lufthansa name change fee of 200 USD
5th Scenario –
If the Passenger Name Record (PNR) includes flights from other airlines, it is advisable to create a new PNR. This is particularly important if the other airlines decline a name correction, which may result in a significant fare difference.
To address this situation, follow these steps:
1. Create a new PNR that includes the original flight segments and their respective booking classes. If the original class is unavailable for the segments with other airlines, calculate the fare difference to the applicable fare.
2. Reissue the ticket and include ‘Name Correction’ in the endorsement box.
3. Apply a Lufthansa name change fee of 200 USD.
Name Correction Policy of Lufthansa Airline
Lufthansa name corrections are applicable under the following conditions:
1. The Lufthansa booking must be issued with a ticket stock number starting with 220.
2. Flights must be operated by Lufthansa and bear the LH marketing flight number.
As per Lufthansa’s name change policy, the following name corrections are permitted only once:
– Changes of up to two characters in the first name, middle name, or surname.
– Alterations to nicknames or inverted names.
– Lufthansa ticket name changes made under legal considerations.
– Changes to travel documents that occur between the booking and the commencement of travel.
However, Lufthansa’s name change policy does not allow for the following name change corrections:
– Changing names of more than two letters in the first name, middle name, or surname.
– Adding or removing the second name.
– Adding or removing hyphenated surnames.
– Adding, changing, or deleting titles like MR, MRS, or MS.
– Changing the first name or last name of an infant in cases of misspelled names in Lufthansa requests.
Process for Modifying the Name on a Lufthansa Booking
You have the option to submit a Lufthansa ticket name change request either through the online platform or by contacting our phone service. Let’s go through the step-by-step procedure:
How to Change Name on Lufthansa Ticket Online?
Here are the steps you should follow:
1. Visit lufthansa.com and access the ‘Manage Booking’ section.
2. Enter the six-digit reference code and the passenger’s last name to access your flight reservation.
3. Click on the ‘name change’ button located in the top right corner. Please note that the website can only handle Lufthansa name correction requests for tickets where passengers can correct up to two letters in the first name, middle name, or last name.
4. Input the correct name exactly as it appears on the official travel document, and then click on the ‘Save’ button to proceed.
5. During the checkout process, you will be required to make the payment for the Lufthansa misspelled name fee, along with any applicable fare difference, to move forward with your request. The ticket will be reissued in the same available class or a lower available class.
6. Once the transaction is completed, you will receive a confirmation of the Lufthansa name change sent to your registered email address.
Changing the Name on Your Lufthansa Ticket Over the Phone
Don’t hesitate to contact our Lufthansa ticket change hotline.
As you are transferred to a Lufthansa representative, please have your six-digit reference code or 13-digit ticket number starting with 220 ready.
Request the agent to rectify the name, focusing on correcting only misspelled characters.
To proceed with the request, passengers are required to make payment for the Lufthansa misspelled name fee and any applicable fare differences.
After the transaction is completed, you will receive confirmation of the Lufthansa name change sent to your registered email.