The Air Tahiti Nui cancellation policy provides ample flexibility for altering or canceling your travel plans prior to departure. The airline’s terms and conditions are straightforward and transparent, ensuring passengers can preserve the value of their flight tickets and enjoy a stress-free travel experience.
In this article, we will comprehensively explore various facets of canceling Air Tahiti flight reservations. We will delve into topics such as cancellation terms and conditions, any applicable penalties imposed by the airline, compensation for canceled flights, refund procedures, and much more.
Terms and Conditions for Cancelling Air Tahiti Nui Flights
The Air Tahiti Nui flight cancellation policy applies to the unused or unflown portion of your flight segment or itinerary. It’s essential to be aware of these cancellation policies before initiating a flight cancellation:
1. If you’ve placed a hold on an Air Tahiti booking, and the ticket remains unpaid up to 72 hours before the departure time, the airline will cancel the reservation without any charges.
2. To avoid a late cancellation fee and to free up your seat for another passenger, kindly cancel your reservation at least 48 hours before the scheduled departure if you’re unable to make your flight.
3. Unused remaining trip segments remain valid for travel for up to 1 year from the date of cancellation.
4. Please note that the Air Tahiti Nui cancellation policy does not apply to flights operated by partner or codeshare airlines.
5. If your flight is canceled due to weather within 24 hours before the scheduled departure, you may be eligible for a refund.
6. In cases where you cancel your flight, a cancellation penalty will be imposed, and it is non-refundable.
7. If you have already completed the check-in process and need to cancel your flight, please contact Air Tahiti Nui customer service for assistance.
8. Online cancellations must be made for all passengers included in the booking, and any applicable fees will be assessed based on the fare rules associated with each flight segment.
9. In the event of a no-show, a 100% charge will be applied as a cancellation fee.
What is the 24-Hour Cancellation Policy of Air Tahiti Nui?
In accordance with Air Tahiti’s cancellation policy, passengers have the option to cancel their flight within 24 hours of purchase and receive a complete refund without incurring any cancellation fees under the following conditions:
- The flight must be canceled within 24 hours of the initial booking.
- The flight must have been purchased through the airline’s official website or one of its direct sales channels.
- The scheduled departure date must be booked at least 7 days in advance.
- The flight booking must not exceed a total of 9 passengers.
- The validating carrier must be Air Tahiti Nui.
- Any discounted fare, promotional fare, or bereavement fare is eligible for a full refund as per Air Tahiti’s 24-hour cancellation policy.
- A reissued flight ticket is not eligible for cancellation through this service.
Here’s how the process works:
To cancel your flight within 24 hours of purchase, you can do so conveniently online through the “Manage Booking” section. Here’s what you should be aware of:
– If you choose to cancel your flight, the airline will provide a full refund.
– If you decide to change your flight, you can do so without incurring any change fees, and no fare differences will apply.
The airline will process the refund within 7 to 10 business days, returning the funds to your original method of payment.
How to Request a Cancellation for Your Air Tahiti Nui Flight Reservation?
Cancellation of the flight booking can be accomplished either through the airline’s website or by contacting customer service via phone.
Online Cancellation Method of Air Tahiti Nui
Passengers can conveniently cancel their flight through the Air Tahiti Nui “Manage Booking” page. Please note that only fares purchased directly through the airline’s website are eligible for online cancellation. Here’s a straightforward, 5-step guide on how to cancel your flight with Air Tahiti Nui:
1. Visit the airline’s website and locate the “My Booking” section. Enter your booking reference and the last name of the passenger.
2. Choose the specific flight segments that you wish to cancel.
3. If you have a refundable fare, the refund amount will be displayed on the screen.
4. Confirm your selection, and the airline will process the refund using the original payment method within 7-10 business days.
5. It’s important to note that online cancellation applies to all passengers included in the booking.
Canceling your Air Tahiti Nui flight via telephone
If you require cancellation of a non-refundable fare or need to cancel the reservation for just one passenger within the booking, please contact Air Tahiti Nui customer support. Please be aware that the airline may impose a cancellation fee in such cases.
Air Tahiti Nui’s Policy for Canceled Flights
The airline places the utmost importance on ensuring passengers reach their destinations safely and with minimal disruptions. However, there may be occasions when flights are unexpectedly disrupted or canceled. In such circumstances, the airline is committed to minimizing inconveniences and expediting alternative flight arrangements.
If your flight experiences a cancellation or delay:
1. The airline will promptly notify you via SMS/email to inform you of the flight disruption or cancellation.
2. Utilizing the Air Tahiti Nui mobile app, you will receive real-time updates regarding potential changes to your travel plans.
3. You can monitor the flight’s status by visiting the airline’s website and accessing the “Manage Booking” section.
4. For schedule and arrival information, you can contact the Air Tahiti Nui call center.
Compensation for Cancelled Flights by Air Tahiti Nui
In accordance with Air Tahiti Nui’s cancellation policy, if your flight experiences a cancellation, delay, or if you are denied boarding despite having a confirmed seat, you are entitled to both a refund for the unused portion of your flight ticket and compensation as follows:
For Flight Delays:
– A delay is considered to have occurred if the scheduled departure is delayed by at least 4 hours. Compensation for Air Tahiti flight delays is as follows:
– If the flight distance is 3500 km or more and the delay is at least 4 hours, you will receive 400 USD.
– If the flight distance is between 1500 and 3500 km, and the delay is at least 3 hours, you will receive 300 USD.
– For flights within 1500 km with a delay of at least 2 hours, you will receive 150 USD as compensation.
This compensation also includes:
– Provision of meals and refreshments.
– Unlimited internet access and international call availability for international travel.
For Denied Boarding:
– If you are denied boarding, your entitlement to compensation is as follows:
– Up to 1500 km, you will receive 150 USD.
– For distances between 1500 and 3500 km, the compensation is 300 USD.
– For distances exceeding 3500 km, you are entitled to 400 USD.
For Flight Cancellations:
– If you have a confirmed reservation, and your flight is canceled, you have the following entitlements based on Air Tahiti Nui’s flight cancellation policy:
– If you are informed of the cancellation at least 7 days before the scheduled departure.
– If you are informed of the cancellation between 14 days and 7 days before departure, and the flight departs no more than 2 hours before the original departure time.
– If the flight is canceled less than 7 days before the scheduled departure, and the departing flight is no more than 1 hour before the original departure.
These provisions ensure that passengers are adequately compensated and informed in various situations related to flight disruptions or cancellations as per Air Tahiti Nui’s policies.
Refund Policy of Air Tahiti Nui
As per Air Tahiti Nui’s cancellation policy, the airline will issue a full refund if you choose to cancel your flight within 24 hours of booking. Additionally:
1. Upon the submission of valid proof, the airline has the discretion to provide a refund to either the individual named on the ticket or the person who made the payment for the ticket.
2. The refund will be directed to the passenger who made the payment for the reservation.
3. The refund will be applicable to the unused travel voucher or flight booking.
4. Once the ticket’s validity has expired, the airline will not offer any refunds in accordance with Air Tahiti’s refund policy.
5. Regardless of the fare type and class of service purchased, the airline will not entertain refund requests after the scheduled departure.
6. If no portion of the flight has been utilized, the refund amount will equal the booking value.
7. If a portion of the fare has been used, the deduction made by the airline will be equal to the difference between the paid fare and the fare corresponding to the affected segment of the journey.
Cancellation Charges Imposed by Air Tahiti Nui
According to Air Tahiti’s cancellation policy, if passengers request to cancel their booking after 2 hours of purchase, the airline will impose a cancellation fee.
For reference, a table is provided below outlining the Air Tahiti Nui cancellation fees, which differ based on the class of service and the specific travel destination:
Moana Premium/Moana Economy Class –
| Type of Fee | Sales Channels | French Polynesia (in $US) | Japan (in $US) | France- Europe (in $US) | United States (in $US) | New Zealand/ Australia |
| Adult | Online reservation | 30 | FREE | 15 | FREE | 60 |
| Adult | Phone | 90 | 75 | 40 | FREE | 150 |
| Adult | Travel agency | 150 | 75 | 50 | FREE | 150 |
| Adult | Airport ticket office | 150 | 75 | 50 | USD 50 | 150 |
| Group | Travel agency | 120 | 75 | 75 | USD 30 | 150 |
| Infant | All | FREE | FREE | FREE | FREE | FREE |
Poerava Business Class –
| Type of Fee | Sales Channels | French Polynesia (in $US) | Japan (in $US) | France- Europe (in $US) | United States (in $US) | New Zealand/ Australia |
| Adult | Online reservation | 60 | FREE | 30 | FREE | 120 |
| Adult | Phone | 180 | 150 | 80 | FREE | 300 |
| Adult | Travel agency | 300 | 150 | 100 | FREE | 300 |
| Adult | Airport ticket office | 300 | 150 | 100 | 100 | 300 |
| Group | Travel agency | 240 | 150 | 150 | 60 | 300 |
| Infant | All | FREE | FREE | FREE | FREE | FREE |
As the airline continues its expansion, it not only provides fresh incentives for travel but also guarantees an improved and more seamless travel experience. Therefore, when reserving an Air Tahiti flight, it’s advisable to take into account its cancellation policy to optimize your booking.