What if, after making your reservation, you discover a misspelling in your name? Or, what if you need to update your family name due to marriage, divorce, or some other legal requirement? Tap Portugal’s name change policy is here to assist you with any name correction or change issues that may arise. Whether you inadvertently made a typo when booking your Tap Portugal flight, there’s no need to worry!
In this article, we will outline all the regulations and guidelines pertaining to name changes, the types of name correction or change errors that TAP Portugal can rectify, the associated airline fees, and more.
Guidelines for Modifying the Name on Your TAP Portugal Reservation
In accordance with TAP Portugal’s name change policy, a name change is defined as altering a traveler’s name to that of another person on the reservation, which is not allowed by TAP. In such situations, it becomes necessary to cancel the existing Passenger Name Record (PNR) and create a new one with the corrected name. Additionally, as per market and fare regulations, the initial ticket must be refunded. Here are some key points to note:
1. Name correction or name change is applicable only to unused flight segments.
2. The airline’s name correction policy applies only when TAP Portugal is the validating carrier, and it is not valid for codeshare or interline agreement flights.
3. Name changes are permitted in cases of marriage or divorce, provided passengers provide a valid copy of the legal document.
4. Only one name change is allowed per reservation.
5. Traveling under your maiden name is acceptable if you are on your honeymoon or get married during your trip.
6. It is crucial that the name on the flight ticket matches the name on the passport or government-issued photo ID.
7. For name changes done at the airline’s office, a written declaration certifying the name change, along with a copy of the new passenger’s passport, must be submitted.
8. Name change requests must be made at least 24 hours before the scheduled departure.
9. Name changes for infants are allowed free of charge.
10. Passenger categories, such as adult, child, senior, etc., cannot be altered. For example, a child’s ticket cannot be changed to an adult ticket.
11. Travelers who have purchased the name-change option separately need to request any additional changes to the booking individually.
These rules and guidelines ensure a smooth process for making necessary name corrections or changes to your TAP Portugal reservation.
How to Correct Your Name on the TAP Portugal Ticket?
According to TAP Portugal’s name correction policy, name corrections are exclusively allowed for TP-operated flights. Reservations that involve flights with other airlines or TP-marketed flights do not qualify for name corrections. Name correction requests are permitted under the following circumstances:
1. Up to 3-letter misspelling: If your name has up to 3 letters misspelled, please contact the airline for correction (this service is available for all ticket types). A name adjustment fee of $200 may apply.
2. Incomplete surname: Name corrections are allowed if the ticketed TAP Portugal reservation has an incomplete last name. For example, changing from “Green/John Mr” to “Green Smith/John Mr.”
3. Inverted first and last name: If the first and last name are reversed on the ticket, you can request a correction. For instance, changing from “Mr. Smith John” to “Mr. John Smith.”
4. Nickname to last name: Passengers can have a nickname replaced with their first name or last name, provided that the details match their passport or government-issued photo ID. If a nickname appears in both the first and last name, a name change request is necessary, subject to the applicable TAP Portugal name change policy. For example, changing from “Ms. Kathy Green” to “Ms. Katherine Green.”
5. Title error: Passengers can request a correction if they used the wrong title, such as “Mr” instead of “Mrs” or vice versa. For example, changing from “Mrs. John Smith” to “Mr. John Smith.”
6. Last name swap: If a passenger has two last names that need to be swapped to match their passport or government-issued photo ID, a correction is allowed. For example, changing from “Mr. John Green-Smith” to “Mr. John Smith-Green.”
7. Add a middle name: TAP Portugal allows middle name requests under name correction when a passenger needs to add or remove a middle name to ensure that the name matches their identification. For example, changing from “Mrs. Fernanda Santos” to “Mrs. Fernanda Maria Santos.”
8. First name misspelling: Corrections are permitted if a passenger needs to change or correct a letter in the first name, such as swapping letters, correcting missing letters, or removing extra letters.
These guidelines ensure that passengers can make necessary name corrections for their TAP Portugal reservations under specific conditions and maintain accurate identification details.
The Process of Changing or Correcting the Name on Your Booking
TAP Portugal’s name change policy offers passengers multiple avenues for making essential alterations to their names or other details. These adjustments can be initiated through various channels, including live support, online platforms, airport assistance, and telephone services.
Let’s explore the ways in which you can request a name change on your TAP Portugal ticket using the following methods:
Option 1 – Requesting Name Change or Correction via Customer Service
To modify the name on a reservation offline, passengers can reach out to the airline’s customer service, allowing them to engage directly with airline representatives for issue resolution. To contact TAP Portugal’s customer service, please call their hotline. Following your conversation with the airline’s intermediary, follow these steps:
1. If you require a name change or correction, communicate this to the airline representative. They will request additional details from you.
2. Provide your complete name, booking reference number, and any other necessary information.
3. If your intention is to change your last or first name due to a marriage or divorce, you will be asked to provide the relevant legal documents.
4. Once your reservation is located, the agent will inform you about any associated costs. Only after your agreement to the fees or costs will the Tap Portugal name change process be initiated.
5. Finally, await confirmation of the change. You will receive a new confirmation via your registered email once the process is completed.
Method 2 – Modifying/Rectifying Name via Email
Travelers have the option to utilize TAP Portugal’s email service to effect a name correction or change on their booking. This service offers a convenient way to modify or rectify the name associated with your reservation. To initiate the process, kindly direct your name change request to customer@tapportugal.com.
Ensure that you include your reservation code and e-ticket number in your email, along with any required documentation. If you are legally changing your name, remember to include any court-approved documents. Subsequently, patiently await a response from the airline.
Method 3 – Alter or Revise Name at the Airport Counter
Certain passengers have the option to effect a name update on their ticket by visiting the airport. At the airport, the airline’s representatives will carefully evaluate your request and provide assistance as needed. Please note that name corrections or name change requests can typically be made up to 24 hours before the scheduled departure.
You will be required to present a valid legal document for identification purposes. Subsequently, if there are any associated fees, the TAP Portugal representative will inform you.
Once the required fee is paid, and all necessary documentation is provided, the airline will proceed with the process. Eventually, you will receive a confirmation reflecting the name on your flight ticket.
Method 4 – Changing Your Name through Twitter and Facebook Messenger
You can reach out to the airline via social media platforms such as Twitter and Facebook Messenger to request a name change. Utilizing these channels, you have the opportunity to modify or rectify your name on the booking. Access to the airline’s contact information is readily available through these platforms.
When communicating your name change request to TAP Portugal through these pages, be sure to provide all relevant details. It is important to follow any instructions provided by the airline in response to your name change or correction request.
Method 5 – Amending or Rectifying Your Name via the Official Website
Through the TAP Portugal “Manage Booking” section, passengers can easily perform name corrections at no additional cost. All that’s required is your last name and the airline’s booking confirmation. Please note that only name corrections can be made online. Here are the steps to follow:
1. Visit the official TAP Portugal website.
2. Go to the “Manage Booking” section and enter the airline’s six-digit PNR along with your last name.
3. Once entered, make any necessary name adjustments or revisions, and carefully review all the details before proceeding with the submission.
4. You may be asked to upload a legal document if required.
5. If applicable, proceed to pay the TAP Portugal name change fee.
6. After your request is processed, you will receive a confirmation code.
TAP Portugal Charges for Name Change or Correction
The name change fee for TAP Air Portugal is specific to TP-operated flights and is applied on a per-passenger, per-reservation basis. To request a name change or correction, the following rates will apply:
| Name Change/Correction Fee (in $US) | |
| For domestic flights | 100 |
| Europe, Morocco, Tunisia and flights between Accra and São Tomé | 140 |
| Intercontinental flights | 175 |
| To/from Dominican Republic | 200 |
When it comes to rectifying a typo or making a legal name change on your ticket, the airline is generally accommodating and understanding. It’s crucial to distinguish between name change requests and name corrections. TAP Portugal’s name change policy allows passengers to alter their names for legal purposes, such as marriage or divorce, but flight tickets remain non-transferable.
Name correction requests, on the other hand, enable passengers to rectify typos or make adjustments to the first name, middle name, or last name by adding or omitting characters.