Travelers occasionally make mistakes when providing their personal information while booking flight tickets, including errors in names and other important credentials. These inaccuracies might encompass either the first name, last name, or even both. At times, there are also instances of passengers selecting the wrong gender, date of birth, and similar particulars. This is precisely where the Air New Zealand name change policy proves invaluable, as it facilitates the process of rectifying and modifying passenger names and other associated details.
If you find yourself in a situation where a name has been misspelled or requires adjustment due to legal reasons, there’s no need for concern. The following is a comprehensive overview of the regulations and instructions governing the correction or alteration of names on Air New Zealand flights. This guide will elaborate on the procedure for implementing such changes, outline the relevant fees involved, and provide additional essential information.
Name Change on Air New Zealand Flights: Rules & Guidelines
In accordance with Air New Zealand’s name change policy, the option to modify the name is available at no cost within the initial 24 hours following the booking transaction. Additional directives include-
After 24 hours of Booking
Should the need arise to rectify a name beyond the initial 24-hour window after purchase – whether due to a misspelling, inclusion, removal, or alteration of a second last name, gender adjustment, and similar scenarios – this can be accomplished by paying a name correction fee.
Modifying Passenger Names on Air New Zealand Tickets
Air New Zealand provides passengers with the option to alter their family name or include their maiden first or last name under the following circumstances:
Name changes are exclusively allowed in situations involving legal matters such as marriage or divorce.
During the name change process, the airline will endeavor to retain the same fare class as originally ticketed. If this cannot be achieved, the flight reservation will be reissued in the higher available service class. In such instances, there might be a fare difference applicable.
Rectify Misspelled Names
You have the option to rectify a misspelled name at no cost under the following circumstances:
According to Air New Zealand’s name correction policy, corrections of up to 3 characters in the first name, middle name, or last name are permissible free of charge. However, for alterations beyond this limit, an Air New Zealand ticket name change fee will be applicable.
For International & Domestic Travel
The name change policies of Air New Zealand vary between domestic and international travel as outlined below:
Domestic and Trans-Tasman Travel (within Australia and New Zealand): Name changes are allowed up to 3 hours before the scheduled departure time.
International Travel: For all international bookings, Air New Zealand permits ticket name changes up to 24 hours prior to the scheduled departure time.
Miscellaneous Conditions
Within the framework of Air New Zealand Airlines’ flight modification guidelines, it’s important to note the potential for a change charge associated with your reservation. This fee is subject to variation based on the timing of your flight change request, encompassing scenarios such as:
Name changes are indeed permissible for Air New Zealand-operated flights, provided that the specific flight segment remains unused. Additionally:
- During the process of correcting or altering a name, it’s crucial to understand that modifications to travel dates, class of service, as well as points of origin or destination, cannot be accommodated.
- Conforming to the Air New Zealand name change policy, the service extends the allowance of a single reissue per booking.
Pro Tip: It’s essential for all flight reservations to meticulously display the accurate first name, middle name, and last name. Consistency is key, and these details must mirror precisely as they appear on your government-issued ID or passport.
Need to change the name on your Air New Zealand reservation?
For changing or making correction to your name, head over to the Air New Zealand Manage Booking portal online. Alternatively, passengers have the option to initiate the request by reaching out to the airline’s customer service department via phone.
Method 1 – Name change/corrections through airline’s website
On the Air New Zealand website, a practical solution exists for modifying or rectifying names in your booking. The process involves a few simple clicks and offers multiple avenues for significant changes. When you access the “Manage Booking” section on the website, you’ll encounter specific prompts guiding you through the procedure. It’s crucial to provide the accurate name during this process.
To proceed:
- Visit the airline’s official website.
- Enter the ticket number and the passenger’s last name in the designated fields within the “Manage Booking” section.
- Opt for the Air New Zealand ticket name change request, and then select “Change” to access your itinerary.
- Continue to correct or change the misspelled name on the ticket.
- Finally, choose “Save.”
Upon completion, a confirmation of the name change will be sent to the email address you provided when making the reservation.
Method 2 – Name change/correction through Customer Service
Utilizing the toll-free Air New Zealand customer support number empowers travelers to effect changes or corrections to their names. This method also serves as an expedient avenue to promptly rectify any errors made during the ticket reservation process.
To initiate contact with the Air New Zealand reservation desk, simply dial the provided number. Explain your issue and provide the pertinent details about your ticket to the airline representative, who will attend to your matter.
The regulations pertaining to this approach are outlined as follows:
- While conversing with airline representatives, ensure you have your six-digit reference number or e-ticket number readily accessible.
- Passengers are welcome to request a name change or correction during the call.
- The airline’s representative might request passengers to furnish a copy of official travel documents for purposes of identification.
- Should any name change fee be applicable for Air New Zealand, be prepared to make the necessary payment.
- A confirmation of these changes will be conveyed via email to the address provided during the booking process.
Name Change Charges for Air New Zealand Flights
When initiating the process of changing a name, it’s important to adhere to the aforementioned conditions, which are subject to an associated Air New Zealand name change fee. Being informed about the costs involved in altering or correcting a passenger’s name is essential.
Air New Zealand imposes a name change fee, typically up to 250 USD, in specific instances. For minor name corrections of up to 3 characters, Air New Zealand permits these changes without charge. The fee remains consistent regardless of the fare type or class of service initially booked. Additionally, alongside the change fee, there might be an applicable fare difference.
Here’s a comprehensive breakdown of the Air New Zealand passenger name change fees for travel within New Zealand, to and from the United States, and on other international routes: –
| Travel within New Zealand and Australia | Travel to and from United States | Other international routes | |
| Name correction up to 3 characters (in USD) | Free | 100 | 100 |
| Name correction beyond 3 characters (in USD) | 75 | 200 | 250 |
| Name change to marriage, and divorce (in USD) | 75 | 250 | 250 |
Note: In cases where a name change cannot be accommodated due to constraints imposed by the fare rules, the airline grants permission for the cancellation of the flight. In such instances, an Air New Zealand cancellation fee will be imposed.
Conclusion
When it pertains to modifying a legal name or rectifying errors on tickets, Air New Zealand airlines generally exhibit a considerate approach. However, it’s advisable to address the issue promptly.
The procedure for changing names is notably straightforward, and Air New Zealand does not impose any charges for name corrections. However, individuals requiring name alterations due to legal obligations might encounter a nominal fee. These fees can differ based on the nature of travel, be it domestic or international.