The Eastern Airways cancellation policy outlines procedures for ticket cancellations while prioritizing passenger rights and convenience. This policy serves to address and resolve any issues that may arise during the cancellation process. Additionally, it provides guidelines for determining refund eligibility and establishes the cancellation fee structure. Furthermore, the policy dictates the criteria for offering compensation to passengers.
Flight Cancellation Rules - Eastern Airways
The Eastern Airways cancellation policy is designed for easy implementation and includes important rules, as outlined below:
- No fees are charged for ticket cancellations made within 24 hours of booking.
- Refundable tickets will have their booking amount returned upon cancellation.
- Non-refundable tickets do not incur cancellation charges.
- Tickets can be canceled through the airline’s website or by contacting a customer care representative.
- In the event of flight cancellations by Eastern Airways, passengers are eligible for compensation from the airline.
24 Hour Cancellation Policy of Eastern Airways
Eastern Airways offers a customer-friendly 24-hour cancellation policy, which can be particularly advantageous for passengers contemplating ticket cancellations. This policy stands out as it imposes no cancellation fees. Under Eastern Airways’ 24-hour cancellation policy guidelines, tickets purchased and subsequently canceled within a 24-hour window are exempt from charges. It is important to note, though, that this waiver applies when the ticket’s departure date is at least 7 days away from the date of booking.
How to Cancel Eastern Airways Flight Bookings?
Eastern Airways provides passengers with various options for ticket cancellation, accommodating both online and offline preferences.
Method 1: Online Cancellation
To cancel your Eastern Airways ticket online, follow these simple steps:
1. Visit the official Eastern Airways website.
2. Log in to your account.
3. Navigate to the “Manage My Booking” section.
4. Select the specific booking you wish to cancel.
5. Follow the on-screen instructions, providing accurate details.
6. After completing each step of the cancellation process, you’ll be prompted to confirm the cancellation by clicking on “Yes, Cancel.”
Method 2: Use Eastern Airways’ “Contact Us” Form or Phone
For passengers who encounter complications during the cancellation process or prefer direct communication with airline authorities, Eastern Airways offers offline options:
1. You can reach out to Eastern Airways officials through their call center by phone.
2. Alternatively, you may email the airline’s designated authorities for assistance.
3. Another option is to fill out the Contact Us form available on the airline’s website, initiating contact with their customer care service.
These offline methods are particularly helpful when facing difficulties during the cancellation process, as Eastern Airways’ customer service is adept at providing solutions and ensuring a smooth ticket cancellation experience.
Cancellation Fees Charged by Eastern Airways
For tickets canceled beyond the 24-hour risk-free period, certain cancellation fees will apply. Passengers may incur charges ranging from $100 to $500 if the cancellation occurs after the initial 24-hour window from booking. Additionally, tickets canceled within the last 24 hours before departure may be subject to fees ranging from $100 to $400.
What is the Refund Policy of Eastern Airways?
Eastern Airways’ refund policy guarantees a reimbursement of the booking amount when a passenger cancels their ticket. However, it’s important to note that not all tickets booked with the airline are eligible for refunds. Only tickets classified as refundable will permit refunds upon cancellation. Passengers are advised to determine the refundability of their tickets at the time of booking, as this information is typically indicated on the ticket itself. Alternatively, passengers can inquire about ticket types from airline representatives available during the booking process.
Here are some key features of Eastern Airways’ refund policy that should be noted:
1. A full refund is available for any Eastern Airways ticket canceled within the 24-hour cancellation window, in accordance with the policy.
2. Tickets canceled after the initial 24-hour booking period may not be eligible for a refund.
3. Only refundable tickets guarantee a monetary refund upon cancellation, so passengers should verify the ticket type at the time of purchase.
4. To initiate a refund, passengers must first receive a cancellation confirmation from Eastern Airways.
5. Customers can request a refund by completing a form provided on the airline’s website, ensuring that all details are accurate, as specified by the Eastern Airways cancellation policy.
6. Refunds are typically credited to the passenger’s account or payment method within 7 to 10 days from the date of application.
7. Eastern Airways’ customer care team is readily available to assist passengers in case of any delays or issues with the refund process.
Cancellation Compensation Given by Eastern Airways
Passengers are eligible for compensation in the event of flight cancellations or delays, which may include rebooking on an alternative flight or a full refund. Additionally, if a flight delay results in an overnight stay, Eastern Airways provides complimentary food and accommodation. Typically, compensation is extended for flights delayed by more than three hours.
Eastern Airways’ compensation policy for cancellations is contingent on the distance traveled by the flights, as follows:
1. Flights covering distances within 1500 km incur a charge of 220 pounds.
2. For flights spanning distances between 1501 to 3500 km, a fee of 350 pounds is applicable.
3. Flights traveling a distance of 3500 km or more are subject to a charge of 530 pounds.
In conclusion, the Eastern Airways cancellation policy establishes clear guidelines for ticket cancellations. The airline has made a concerted effort to incorporate customer-friendly rules, resulting in an easy-to-follow policy that offers various options for cancellations and refunds.